Refund policy

 

Return & Refund Policy

We want you to be satisfied with your purchase. Please review our policy below carefully.

Returns

We do not accept general returns or change-of-mind returns. All sales are considered final unless the item arrives damaged, defective, or incorrect.

Eligibility for Refund (Defective or Incorrect Items Only)

A full refund will be issued only if:

• The item is defective or damaged upon arrival

• You receive the wrong item

• The item is missing parts or incomplete

To qualify, you must contact us within 30 days of receiving your order and provide clear photos or video proof of the issue.

How to Request Support

To report an issue, please contact us at:
📧 support@funzyland.store

Include your order number, description of the issue, and supporting photos/videos. Our team will review your request and guide you through the next steps.

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Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue and process a full refund if approved.

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Non-Returnable Items

Since we do not accept returns, all products are non-returnable unless they meet the refund conditions listed above.

This includes:

• Sale items

• Gift cards

• Customized or special items

• Personal use items (if applicable)

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Refunds

If your refund request is approved due to a defect or error, a full refund will be issued to your original payment method within 10 business days.

Please note that bank or payment provider processing times may vary. If more than 15 business days have passed after approval, please contact us at support@funzyland.store.

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